May be international delivery delays due to COVID-19
About Product PriceThe price of products includes the Japanese consumption tax. In the case that the shipping address is outside Japan, it will be exempted, and the price will be recalculated at the checkout page.
【Delivery Company(To Japan）】 Yamato Transport（Yu-Pack for some areas）
The delivery company is "Yamato Transport". For some areas such as Okinawa
Prefecture and remote islands, the delivery company will be Yu-Pack.
Delivery fee is 550JPY all over Japan
*Additional charges may apply for some remote islands.
Buy 8,000JPY and more(excluding tax), the delivery fee will be free.
Buy 8,900JPY and more(excluding tax), the delivery fee to Hokkaido, Kyushu,
Okinawa, remote islands, and some areas will be free.
Depending on the product, the shipping fee may not be calculated
automatically. Later, we will contact you by e-mail with the corrected cash
on delivery fee and shipping fee.
【Shipping Company(For International）】 FedEx / EMS
*For orders placed on weekends and Japanese holidays, the product cannot be
shipped due to the FedEx service is closed.
We will prepare to ship your order after weekends or holiday.
Customers are responsible for shipping costs of international shipping.
Customers are responsible for paying customs duties, any other taxes and
costs on imports of items from Japan.
The customs duties are depends on the items and the country. Please ask
your country's customs.
The shipping company for international at check out page is FedEx, but the
actual shipping company is either Fedex or EMS.
(You cannot choose the shipping company. We will inform you by e-mail
regarding the shipment in details.
Shipping fee to each destination is below.
50,000JPY and more
Other Asian Country
Australia Certain Area
Some Other Area
The shipping fee is the same for each country / region and depends on the
The shipping fee above is applied for the order at HINOYA Online
Store(this store). It is not applied for the order at HINOYA's other
Even if you order at HINOYA Online Store, we may not be able to send it to
some countries / regions due to some reasons such as areas of no delivery
service, COVID19, and so on).
Due to the influence of COVID19, the shipping fee of FedEx etc. to some
countries and regions has been significantly increased. Therefore,
even if you order at HINOYA Online Store, in the case of the shipping fee
is significantly high rate, we may cancel your order. We apologize for the
inconvenience and thank you for your patience.
Shipping to certain areas in Australia (Northern Territory / Victoria / South Australia / Tasmania / Western Australia) is not covered by FedEx delivery areas, so shipping fee for these areas is D in the table above. In addition, if the shipping fee becomes too high, we may ask to pay extra shipping fee to customers. We apologize for the inconvenience and thank you for your understanding.
Notice to customers living in UK
＊Due to the Brexit, at Hinoya Online Store,
we will only ship the order over £135(except shipping fee) at a time to the UK. We cannot take the order less than £135 from
UK. We apologize for the inconvenience. 【Reference】 £135 =
apprx.20,000JPY(As of February 9, 2021)
＊Also, customers are responsible for paying
customs duties, any other taxes and costs
on imports of items from Japan.
The customs duties are depends on the items and the
country. Please ask your country's customs.
【Reference ex. FedEX】 You will be charged
・Advancement Fee etc.
Notice to customers living in Russia
Shipping of goods to Russia is limited to
a total order price of up to € 200.
In addition, when shipping the product, we need to fillout
your phone number and email address
on the shipping document. We apologize for the inconvenience, but please fill those out when you
place an order.