Terms and Conditions(for International Shipping)


      • Office : 3-17-8 HIGASHI-UENO TAITO-KU TOKYO JAPAN 110-0015
      • Tel : 03-3832-2822 / Fax : 03-3831-6652
      • CEO : Yoji Shimbo
      • Store Manager : Hiroomi Fukumoto(Web Devision)
      • Security Manager : Takuya Hayashi(Web Devision)
      • Mail : hinoya-onlinestore@hinoya-ameyoko.com
      • Bussiness Hour(Web Devision / Japan Time): 11:00 〜 19:00(except Holiday)
      • Conact info.

*We are more than happy to assist you.We are e-mailing you back as soon as possible.
However, it may take time to respond to your requests.
We apologize for the inconvenience and thank you for your patience.

*Payment will be charged in Japanese Yen. Now you can convert the price to US$, Euro, Korean Won, Chinese Yuan.
Each price is converted from Japanese automatically, but these are rough estimate.

Credit Card
      • Even if your credit card is authorized, we may not take your credit card due to a security. Also if the credit card is rejected by our special screening system, we cannot give the reasons for it. We apologize for the inconvenience and thank you for your patience. 
      • We cancel the order in case such as
        • The payment cannot be completed.
        • We cannot contact with the customer(Please check your e-mail address before you order).
        • The customer don't take our requests within 7 days.
      • The name on your Credit Card should be as same as the account name of the credit card.
    • PayPal
      • Please open the PayPal account first.
      • If you change the quantity of the item or product, we e-mail you the bill again. In this case please check our mail.
      • The shipping address must be as same as the address you registered on PayPal account. We cancel the order in other case.
        If you have any questions about PayPal, please ask PayPay directly.
    • Shop Pay
      • Please open the Shop Pay account first.
      • conforming to Shop Pay rule
    • Google Pay
      • Please open the Google Pay account first.
      • conforming to Google Pay rule


EMS / Fedex

    • The e-mail is sent to you automatically when you have ordered at HINOYA ONLINE STORE. However the order is not confirmed at this time yet.
      We store our all products at each HINOYA store. After we collect the items you have ordered and finish the inspection for those, we are e-mailing you about the confirmation(any information regarding your order) within 48 business hours.
      Customers are responsible for shipping costs of international shipping, and the shipping costs depend on the country or region. Please review about the shipping fee for international.
      Also the shipping company for international at check out page is FedEx, but the actual shipping company is either Fedex or EMS.(You cannot choose the shipping company). We will inform you by e-mail regarding the shipment in details.
    • The shipping fee is the same for each country / region and depends on the purchase price.
    • Even if you order at HINOYA Online Store, we may not be able to send it to some countries / regions due to some reasons such as areas of no delivery service, COVID19, and so on).
      Besides, due to the influence of COVID19, the shipping fee of FedEx etc. to some countries and regions has been significantly increased. Therefore, even if you order at HINOYA Online Store, in the case of the shipping fee is significantly high rate, we may cancel your order. We apologize for the inconvenience and thank you for your patience.
    • We cannot take the order with many items at once.
    • After we confirm your payment has been completed, we are going to get ready to ship.
    • It takes a several days to deliver the procuct to your home after we ship. It depends on the country or district.
      *Now under the influence of COVID-19, it may take extra days.

Return or Exchange from overseas

  • We are very sorry we cannot take the return from overseas.
  • We can exchange the size of the item if it doesn't fit to you. You need to contact us within 7 days you received the item.
  • If you would like to exchange the item, you need to pay for extra shipping fee(Round trip shipping fee).
  • If the size you want to change is sold out, we cannot refund. In this case, you can exchange to other item or we are going to add our equivalent points of your order item after we confirm the payment from your credit card company.
    You can use this point with next shopping at HINOYA ONLINE STORE.
    *It may take time we confirm the payment from credit card campany.
    *It we find out the unauthorised payments on the credit card, you lose your points without any notices.
  • In the case below, you cannot exchange.
    *Items that are more than a week old after you receive them. (Also, in the case you do not receive the product within 10 days after shipping it.)
    *Items you used or washed or hemmed.
    *In the case you lost the tags or Labels attached to the product(Such as the brand tag, price tag and so on).
    *Items that have odor, scratches or stains caused by customers.
    *Items that we have determined to have been used by the customer.
    *In the case you don't follow the procedure that we request through our e-mail.
    *We may refuse to sell our products if you frequently exchange them.
  • Hemming(Ship to overseas)
    • The service of hemming is provided only in Japan. We apologize for the inconvenience.


    • If you won't have the confirmation mail within 48 our business hours, please let us know by e-mail.
    • If you have any questions, please feel free to e-mail us.