Terms and Conditions

Shipping to outside Japan? Please visit our here for more information on Shipping, Duties Taxes, Returns, Refunds, etc.

COMPANY INFO.

    • HINOYA CO.,LTD
      • Office : 3-17-8 HIGASHI-UENO TAITO-KU TOKYO JAPAN 110-0015
      • Tel : 03-3832-2822 / Fax : 03-3831-6652
      • CEO : Yoji Shimbo
      • Store Manager : Hiroomi Fukumoto(Web Devision)
      • Security Manager : Takuya Hayashi(Web Devision)
      • Mail : hinoya-onlinestore@hinoya-ameyoko.com
      • Bussiness Hour（Web Devision / Japan Time）: 11:00 〜 19:00（except Holiday）
      • Conact info.

＊We are more than happy to assist you.We are e-mailing you back as soon as possible.
However, it may take time to respond to your requests.
We apologize for the inconvenience and thank you for your patience.

PAYMENT
Outside Japan, HINOYA Online Store is powered in partnership with Global-e. Global-e is a trusted global e-commerce vendor whose solution allows hinoya.shop to provide the best possible user experience to our international customers. Global-e will be the company that you contract with for any international purchase of hinoya.shop products and will handle and process your payment. Approved international carriers (FedEx | DHL) will deliver your packages.

Global-e manages transactions (payments, orders, shipping, etc.).We offer over 150 different payment methods. Major payment methods like Visa, Mastercard, American Express, Paypal, and Diners are offered in over 100 countries along with many other popular local payment options specific to the region. Additional local payment methods are available and viewable upon checkout.

SHIPPING

We currently ship globally with DHL Express and FedEx. We ship to some countries listed below with FedEx. For other countries, we ship with DHL.

[Shipping with FedEx]
United States, Canada, Mexico, Australia, New Zealand, Hong Kong, Israel, Singapore, Malaysia, Thailand, Philippines, UAE, Russia(Not available at this time)

International shipping rates vary depending on the total value of the items purchased at one time and the country of delivery. Shipping rates will be automatically calculated at checkout. In addition, if you purchase more than a certain amount at one time, international shipping cost is free. A certain amount varies depending on the country. Please check the shipping rate on the checkout page.

Shipping costs are listed below.
*It may differ from the lists below, depending on the area.
*Shipping rates may be changed without notice due to exchange rate fluctuations.

North and Central America

[Shipping to United States]
Shipping to Total Order Amount
less than USD180 less than USD400 USD400 or more
United States USD18 USD8 Free Shipping

[Shipping to Canada]
Shipping to Total Order Amount
〜less than CAD250 〜less than CAD650 CAD650 or more
Canada CAD28 CAD18 Free Shipping

[Shipping to Mexico]
Shipping to Total Order Amount
〜less than MXN3,600 〜less than MXN9,000 MXN9,000 or more
Mexico MXN500 MXN300 Free Shipping

South America

[Shipping to Brazil]
Shipping to Total Order Amount
〜less than BRL920 〜less than BRL2,300 BRL2,300 or more
Brazil BRL175 BRL105 Free Shipping

Europe

[Shipping to United Kingdom]
Shipping to Total Order Amount
〜less than GBP150 〜less than GBP400 GBP400 or more
United Kingdom GBP20 GBP15 Free Shipping

[Shipping to Germany / France / Italy / Spain / Netherlands / Belgium / Republic of Ireland]
Shipping to Total Order Amount
〜less than EUR180 〜less than EUR460 EUR460 or more
・Germany
・France
・Italy
・Spain
・Netherlands
・Belgium
・Republic of Ireland		 EUR24 EUR18 Free Shipping

[Shipping to Switzerland]
Shipping to Total Order Amount
〜less than CHF170 〜less than CHF420 CHF420 or more
Switzerland CHF24 CHF18 Free Shipping

[Shipping to Sweden]
Shipping to Total Order Amount
〜less than SEK2,100 〜less than SEK5,300 SEK5,300 or more
Sweden SEK270 SEK190 Free Shipping

[Shipping to Poland]
Shipping to Total Order Amount
〜less than PLN920 〜less than PLN2,300 PLN2,300 or more
Poland PLN115 PLN85 Free Shipping

[Shipping to Norway]
Shipping to Total Order Amount
〜less than NOK2,100 〜less than NOK5,200 NOK5,200 or more
Norway NOK265 NOK200 Free Shipping

[Shipping to Denmark]
Shipping to Total Order Amount
〜less than DKK1,450 〜less than DKK3,650 DKK3,650 or more
Denmark DKK200 DKK135 Free Shipping

[Shipping to Czech Republic]
Shipping to Total Order Amount
〜less than CZK4,500 〜less than CZK11,250 CZK11,250 or more
Czech Republic CZK630 CZK430 Free Shipping

[Shipping to Rest of Europe]
Shipping to Total Order Amount
〜less than EUR180 〜less than EUR460 EUR460 or more
Rest of Europe EUR24 EUR18 Free Shipping

Oceania

[Shipping to Australia]
Shipping to Total Order Amount
〜less than AUD270 〜less than AUD650 AUD650 or more
Australia AUD32 AUD24 Free Shipping

[Shipping to Australia]
Shipping to Total Order Amount
〜less than NZD300 〜less than NZD760 NZD650 or more
New Zealand NZD47 NZD33 Free Shipping

Asia

[Shipping to Hong Kong]
Shipping to Total Order Amount
〜less than HKD1,400 〜less than HKD3,200 HKD3,200 or more
Hong Kong HKD170 HKD100 Free Shipping

[Shipping to Macau]
Shipping to Total Order Amount
〜less than MOP1,400 〜less than MOP3,200 MOP3,200 and more
Macau MOP180 MOP110 Free Shipping

[Shipping to Korea]
Shipping to Total Order Amount
〜less than KRW240,000 〜less than KRW580,000 KRW580,000 or more
Korea KRW30,000 KRW20,000 Free Shipping

[Shipping to Taiwan]
Shipping to Total Order Amount
〜less than TWD5,500 〜less than TWD13,300 TWD13,300 or more
Taiwan TWD575 TWD350 Free Shipping

[Shipping to Singapore]
Shipping to Total Order Amount
〜less than SGD240 〜less than SGD600 SGD600 or more
Singapore SGD28 SGD18 Free Shipping

[Shipping to Thailand]
Shipping to Total Order Amount
〜less than THB6,500 〜less than THB17,000 THB17,000 and more
Thailand THB700 THB470 Free Shipping

[Shipping to Malaysia]
Shipping to Total Order Amount
〜less than MYR790 〜less than MYR1,800 MYR1,800 and more
Malaysia MYR105 MYR65 Free Shipping

[Shipping to Philippines]
Shipping to Total Order Amount
〜less than PHP9,400 〜less than PHP23,000 PHP23,000 and more
Philippines PHP1,300 PHP800 Free Shipping

Middle East

[Shipping to Israel]
Shipping to Total Order Amount
〜less than ILS750 〜less than ILS1,800 ILS1,800 and more
Israel ILS100 ILS75 Free Shipping

[Shipping to United Arab Emirates]
Shipping to Total Order Amount
〜less than AED650 〜less than AED1,700 AED1,700 and more
United Arab Emirates AED105 AED75 Free Shipping

[Shipping to Qatar]
Shipping to Total Order Amount
〜less than QAR650 〜less than QAR1,700 QAR1,700 and more
Qatar QAR130 QAR100 Free Shipping

[Shipping to Saudi Arabia]
Shipping to Total Order Amount
〜less than SAR700 〜less than SAR1,700 SAR1,700 and more
Saudi Arabia SAR130 SAR110 Free Shipping

[Shipping to Kuwait]
Shipping to Total Order Amount
〜less than KWD50 〜less than KWD135 KWD135 and more
Kuwait KWD10 KWD5 Free Shipping

Rest of World

[Shipping to Rest of World]
Shipping to Total Order Amount
〜less than USD200 〜less than USD450 USD450 and more
Rest of World USD25 USD12 Free Shipping
＊When payment is made in your own currency, the shipping cost will be determined at an amount equivalent to the above table (USD) based on the exchange rate conversion. Please check the shipping cost on the checkout page.

Returns&Refunds | Exchange from outside Japan

We hope that you love the products you have purchased from us here at HINOYA Online Store. But if for any reason you are unhappy with the product you receive, upon receipt of them, you have 7 days to inform us of intent to return by email and a further 7 days to return the item to us: A total of 14 days from receipt of goods.
Also, if the size doesn't fit you, or you would like to exchange the item you have purchased for another product, upon receipt of them, you have 7 days to inform us of intent to exchange by email and a further 7 days to return the item to us: A total of 14 days from receipt of goods.

We cannot accept "Returns" or "Exchanges" in some cases. Please look over the "Shipping (Outside Japan)" carefully before placing your order.

The full amount paid at the time of purchase is not refundable. We will refund the remaining amount after deducting shipping cost (if we supply a returns label, we also minus it) and taxes, duties, and other customs charges from the amount paid. Refunds will be made to the original purchaser's credit card or payment method used at the time of purchase.
In addition, any duties and taxes paid are non-refundable for all your orders. If you exchange items, you will be charged duties, taxes, and other customs fees again. In this case, you need to pay for them again. Please ask customs in your country if it's refundable.

We will inform you of the refund amount when you contact us to request a return. Please check the refund amount and agree to it before returning the item. Please note that shipping costs to overseas are currently very high, and the refund amount may be small. Please place your order carefully to avoid returns.

Hemming（Ship to outside Japan）

The service of hemming is provided only for customers living in Japan. We apologize for the inconvenience.

Others

  • If you won't have the confirmation mail within 48 our business hours, please let us know by e-mail.
  • If you have any questions, please feel free to e-mail us.

お問い合わせ

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